FAQ
Questions, answered.
Who owns the domain?
You do. The domain is registered with your details as the registrant, and you can move it to another provider at any time.
When is my card charged?
You review the order and provide registrant details before paying through Stripe. Payment comes before registration. Your order page shows registration progress and any refunds.
What if a renewal payment fails?
We retry several times and email you a link to update your card. The domain is renewed only after a successful payment.
Can I keep my current email provider?
Yes. We configure the records for your current provider or help you set up a new one.
Which registrar do you use?
Domains are registered through Openprovider, an ICANN-accredited registrar. TwelveBirds acts as its reseller.
Do you serve customers in mainland China?
Not at the moment. We serve customers internationally and in Hong Kong, Taiwan and Singapore.